If you find that our articles do not resolve your technical issue with our refill services, you can submit a ticket by opening the Messenger icon on the bottom right-hand corner of your screen.

When you open the Messenger, you will be prompted to select the option that best matches your issue. It is okay if the choices are not 100% an exact match, just pick the closest one.

Depending on the nature of the issue, you may find that you were able to resolve it on your own or by calling the pharmacy. If that does not happen, then you will reach the end where it will ask you to submit a ticket.

When submitting the ticket, please include as much relevant information as possible so that it will allow our support team to troubleshoot. Please do not include sensitive details such as your credit card, your social security number, your driver's license, etc. If we need anything else, we will send you an email requesting for additional information. Otherwise we will reach out to you to let you know once the issue has been resolved.

If you haven't received any updates on your ticket after several days, please do not hesitate to reach out. You can also call our help line number listed at the bottom of the website for a faster response. We use a callback system and return calls the same day in the order they are received. Our line is open Monday through Friday, from 9:00am to 8:30pm Eastern time.